As the India Post staff, you should be very careful while handling any accountable/unaccountable letter until it reaches the customer. Whenever any article is received in torn condition, According to the guidelines outlined in Volume VI, Part 1, it is imperative to report such incidents immediately.
Prepare an error abstract, note down all the items in the article or the parcel, and send the error report to where the article came from. Make sure to send a copy to the divisional head for information.
Immediate reporting to the preceding office is a key aspect of this procedure. By promptly notifying the relevant authorities, corrective measures can be swiftly initiated, minimizing potential disruptions and enhancing customer satisfaction.
In essence, adhering to this rule not only upholds the standards of postal service reliability but also underscores the commitment to efficient resolution of issues. It reinforces the importance of vigilance and responsiveness in safeguarding the integrity of Speed Post deliveries, thereby maintaining the trust of both senders and recipients.
Please refer point no. 13 of Compendium of public complaints.
