Q1: From where can we find the India Post Citizens’ Charter on the India Post website?
A: 3 – About Us
Q2: What does the Citizens’ Charter include?
A: 1 – Service standards, timeframes, and grievance redressal mechanisms
Q3: What is the primary purpose of a Citizens’ Charter in a government organization?
A: 3 – To showcase the organization’s commitment to service standards and transparency.
Q4: What is the purpose of the grievance redressal system mentioned in the Citizens’ Charter?
A: 1 – To address and resolve customer complaints effectively
Q5: In India, who is responsible for coordinating and preparing the Citizens’ Charter for the Government of India?
A: 4 – Department of Administrative Reforms and Public Grievances (DARPG)