This month, India Post is rolling out practical training courses designed to improve daily operations, boost customer service, and ensure employees are prepared for modern demands. Hosted on the iGOT and DKY platforms, here’s a look at the courses on offer:
1. Understanding Equipment in Post Offices
Provided by: Department of Posts
Platform: iGOT Training Platform
Overview: Covers essential equipment handling to streamline operations and maintain efficiency in post office tasks.
Questions and Answers:
Assesment-1
1. Who impresses the delivery date stamp on the article?
Ans: 1- Office of the Booking.
2. Stamps and Seals for Post offices are issued by __________
Ans: 1- PSD, Aligarh.
3. What is the name of the stamp impressed on eMOs received?
Ans: 2- Round MO.
4. Articles delivered through Post Box are
Ans: 2- Only Ordinary Articles.
5. Articles addressed to the Post Box should contain?
Ans: 2- Postbox Number with PINCODE.
Assessment- 2
1.Black sealing wax is used for sealing of?
Ans: 1- Mail Bags
2.Weighing scales are checked by _____________ Department
Ans: 2- weights and measured department.
3.Mobiles supplied to Postmen offers services like
Ans: 4, All of the above- i.e AEPS, IPPB, PMA.
4.Which side of the article, the delivery date stamp to be impressed is?
Ans:1- Rear side of the article.
5. How many types of Letter boxes are available?
Ans: 5 i.e 5 types of letter boxes are available (check the option).
2. CGHS and Medical Attendance Rules
Provided by: Institute of Secretariat Training and Management
Platform: iGOT
Overview: Detailed guidance on the Central Government Health Scheme (CGHS) benefits and medical attendance rules for accurate support to employees.
Questions and Answers:
1. To which of the following group of employees CGHS doesnot apply?
A: Persons retired from Armed Forces and Railway Employees.
2. Harendra is level-8 central government employee How much will be his monthly contribution to CGHS?
A: Rs .650/-
3. What is the time limit for submitting the adjustment bill in case of advance payments?
A: Within one month from the date of discharge.
4. Expenses on tonics are not included in the package rates.
5. Vivek had heart surgery a few months back. After complete recovery , he again joined in the office. Now he wants reimbursement for the expenses incurred on his treatment. So the following documents will be required for reimbursement claim.
5.1. Photo copy of CGHS Card
5.2. Doctor’s prescription with the line of treatment.
5.3. Form: Med-2004.
5.4. Discharge Summary
5.5. Cash Vouchers
5.6. Emergency certificate, in case of ‘Emergency treatment’
6. Which of the following options are correct:
6.1 Government employees who are not covered by CGHS are covered by CS(MA) rules.
6.2 Cases involving more than 4 consultations or 15 injections are considered as ‘prolonged treatment’.
7. CS(MA) rules do not apply to?
7.1 Retired government employees
7.2 Officers of All India Services.
Assessment: Those are almost true or False Statement.. So i will give direct answers here under.
1. Pensioners are covered under the CGHS Rules. – TRUE
2.Parents and adopted parents are covered under ‘family’ for the purpose of CGHS Rules.- TRUE
3.A daughter will be included in ‘family’ till she attains the age of 21 years, for CGHS purpose.- FALSE
4. When both Husband and Wife are Central Government employees, both will subscribe for CGHS in all circumstances.- FALSE
5. Pensioners can contribute a lump-sum amount to get life-time coverage of CGHS facilities.- TRUE
6. CGHS card should have the photo of Govt. servant affixed on it. – TRUE
7. No advance can be drawn by the Government servants for treatment of family. -FALSE
8. In emergency cases, if the treatment was taken by a Government servant in private hospital, reimbursement is allowed upto 50% of the expenditure.- FALSE
9. Package rates for recognized hospitals also include Telephone & T.V charges. -FALSE
10. Application for advance can be processed only upto 70% of the anticipated cost of treatment. -TRUE
3. Digital Postal Index Number (DIGIPIN)
Provided by: RAKNPA
Platform: iGOT
Overview: Introduces DIGIPIN, enhancing accuracy in digital address systems, a core part of India Post’s digital transformation.
Quiz:
1. IIT Hyderabad and the Department of Posts are collaborated for developing DIGIPIN.
2. DIGIPIN Stands for Digital Postal Index Number.
3. No personal address data will be stored in DIGIPIN.
4. DIGIPIN can be used for rural or remote areas.
5. Department of Post have created a beta web application which can be assessed at https://www.digipin.cept.gov.in/
6. DIGIPIN will not affect Privacy
7. Will DIGIPIN Grid replace traditional addresses
8. DIGIPIN system is very precise.
4. Etiquette Essentials
Provided by: Department of Posts
Platform: iGOT
Overview: Key principles for improving customer interaction and professionalism.
Quizz:
1. How should employees behave with their colleagues and customers?
A: All options – Courtesy, Affection and Respect.
2. What are the main things covered in etiquette ?
A: All options – Conduct and courtesy, Consideration, Style and Civility.
3.What change does etiquette bring in a person’s life?
A. All Options, 1. He becomes more responsible and mature. 2. It helps him in developing good relations with others in society 3. The feeling of trust and loyalty is strong in him.
4.Which of the following is not related to good grooming in daily life style?
A. Not using decent accessories
5.Which of the following is the most important aspect of making a good first impression?
A. Making good posture and maintaining eye contact.
6. What should be the dress code of all office employees?
A. Formal Dress.
7.When taking a message for a colleague, which of the following details are the MOST important to record?
A. A summary for the reason for the call.
5. Managing Funds in DoP
Provided by: Department of Posts
Platform: iGOT
Overview: A guide to fund management practices that align with India Post’s financial goals, crucial for financial roles.
6. Internet and Mobile Banking in India Post
Provided by: PTC, Mysuru
Platform: DKY
Overview: Basics of internet and mobile banking to help employees navigate digital financial services efficiently.
7. Understanding Leave Rules
Provided by: Institute of Secretariat Training and Management
Platform: iGOT
Overview: Insight into leave policies to support effective HR and leave management.
8. Passport Seva Kendra Operations
Provided by: PTC, Mysuru
Platform: DKY
Overview: Training on running Passport Seva Kendras, covering procedural essentials for this important service.
9. Right to Information (RTI) Basics
Provided by: Department of Posts
Platform: iGOT
Overview: An introduction to RTI principles to promote transparency and build public trust.
10. India Post’s Vision and Mission
Provided by: Department of Posts
Platform: iGOT
Overview: Aligns employees with India Post’s core mission, encouraging a shared commitment to quality service and customer satisfaction.