The iGOT (Integrated Government Online Training) platform is widely used by government employees for online training and skill development. In some cases, users may need to update their mobile numbers in the iGOT system. This guide explains the procedure to change an existing mobile number on the iGOT portal, the responsibilities of the Designated Officer (DO) in managing user data, and what steps to take if credentials are lost or overlooked.
Step 1: Login Credentials for DOs
Designated Officers (DOs) are given the authority to manage user data, including adding or modifying information such as mobile numbers on the iGOT portal. Each DO is provided with unique login credentials to access and manage user accounts. However, if a DO does not have knowledge about updating mobile numbers or handling modifications, they may face difficulties in fulfilling their duties. In these situations, a DO can take the following steps:
- Verify Login Credentials: The DO should ensure they have received and have access to their login credentials for the iGOT portal.
- Retrieve Forgotten Credentials: If the credentials were never received or were overlooked, the DO can retrieve them by contacting the iGOT support team as detailed below.
Step 2: Changing the Mobile Number in the iGOT Portal
For updating an existing mobile number, the following steps can be taken:
- Login to the iGOT Portal: The DO should log in to the iGOT portal using the provided credentials.
- Navigate to User Profile: Once logged in, go to the user profile section where the user’s information, including the mobile number, is displayed.
- Edit Mobile Number: Select the option to edit the mobile number, enter the new number, and save the changes.
- Confirm Changes: The iGOT system might send an OTP to the updated number for verification. Complete this process to ensure the number change is successful.
Step 3: Assistance from the iGOT Support Team
If the DO encounters any difficulties with the above steps or does not have the necessary permissions to modify user data, they should reach out to the iGOT support team for assistance.
Steps for Seeking Help from the iGOT Support Team:
- Compose an Email: Write an email to the iGOT support team, detailing the request to change the mobile number or retrieve credentials.
- Copy the DO in the Email: It’s recommended to copy (CC) the DO in this email for record-keeping and prompt resolution.
- Wait for a Response: The iGOT support team will respond with instructions, and they may provide the DO with additional access permissions or resolve issues with credentials if necessary.
Sample Email Template to iGOT Support
Here is a sample email template that DOs can use to contact the iGOT support team:
Subject: Assistance Required for Mobile Number Update / Credential Retrieval on iGOT Portal
Body:
Dear iGOT Support Team,
I am writing to request assistance regarding the following issues on the iGOT portal:
- Mobile Number Update: I need help with updating the registered mobile number of [User’s Full Name, User ID/Employee ID].
- Credentials Retrieval: I have not received or may have overlooked my login credentials for the iGOT portal. Kindly help me retrieve them or resend the details.
Please assist with the necessary steps to resolve these issues at your earliest convenience.
Thank you for your support.
Best Regards,
[DO’s Full Name]
[Department/Position]
[Contact Information]
Conclusion
The iGOT portal plays a crucial role in enhancing the skills and training of government employees. Updating information, such as a registered mobile number, is a straightforward process, provided that the DO has the required access. In cases where credentials are misplaced or overlooked, the iGOT support team is available to assist. By following these steps, DOs can manage user data effectively and ensure that user information remains current.