How to Resolve ‘Aadhaar Enrollment Client Not Working’ Error – Troubleshooting for Station ID [Station ID] When Client Hangs and Automatically Closes After Update

If the Aadhaar Enrollment Client is not starting or is getting stuck and eventually closes on its own, it can cause significant delays. This issue typically occurs due to service or configuration problems within your system. Below are a series of troubleshooting steps to resolve this issue, regardless of the client version.

Steps to Fix the Issue:

1. Restart the Aadhaar Services:
   • The first step in resolving this issue is to restart the Aadhaar-related services. This often fixes problems where the application fails to start or hangs. Restart the necessary services and attempt to launch the Enrollment Client again.
2. Stop Services and Rename Files:
   • If restarting the services doesn’t resolve the issue, follow these steps:

   a. Open the Services Page:

   • Press Windows + S, type “Services,” and open the Services window.

   b. Stop the Required Services:

   • Look for the following services and stop them:
     • Aadhaar Multi-platform service
     • Aadhaar QSSITV service

   c. Rename the lvs Folder:

   • Navigate to the following directory: C:\UID Authority of India\Aadhaar Enrollment\Data\
     In this folder, locate the file named “lvs” and rename it to “lvs.old.” In the same location, create a new folder and name it “lvs.”
3. 1. Restart the Services:
      • After renaming the folder, return to the Services window and restart the services you stopped earlier.
   2. Onboard the Operator:
      • Open the Aadhaar Enrollment Client (ECA) and onboard the operator. Once the onboarding process is completed successfully, the operator should be able to log in without any further issues.

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   If the Issue Persists:

   If the problem continues despite following the steps above, consider reinstalling the latest version of the Aadhaar Enrollment Client:

   1. Download and Install the Latest Version:
      • Download the most recent version of the Aadhaar Enrollment Client from the official portal.
   2. Install and Register:
      • Install the new client version and register it with the same station ID. Then, complete the operator onboarding process.
   3. Avoid Manual Deregistration:
      • Do not de-register the client manually during the installation process, as this could cause further issues.

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   Conclusion:

   If the Aadhaar Enrollment Client is not working, the issue can usually be resolved by restarting services, renaming specific files, and reconfiguring the installation. If the problem persists, downloading and installing the latest client version will likely resolve the issue. Following these steps will ensure that the client works smoothly, allowing operators to log in without problems.