One COD delivered at BO. Wallet balance has increased by the amount of COD. But in DTR, not reflected. Also in DPMS it showing pending delivery. What to do?

1. Check Biller ID Using ZARTDATA

• Use the ZARTDATA transaction in your system to get the Biller ID linked to the specific COD article.
• Make sure the Biller ID is accurate for tracking the transaction through various systems.

2. Search in COD Customer Ledger Using FBL5N

• Access the COD Customer Ledger using the FBL5N transaction.
• Use the Article Number to search and verify if a Payment Document exists in the system.
• If the document exists, ensure it’s linked correctly with the wallet increase you noticed.

3. Identify Payment Document in Nodal Office

• Sometimes, the Payment Document is recorded under payment to the Nodal Office, not directly to the BO (Branch Office).
• Ensure the Payment Document reflects correctly in the ledger associated with your BO.

4. Address Pending Status in DPMS

• The discrepancy in DPMS (Delivery Performance Management System), showing the article as “Pending Delivery,” needs to be investigated.
• Confirm that the delivery status was properly updated after the COD delivery was recorded. If not, manually update the delivery status or seek technical assistance to ensure the data syncs across platforms.

5. Reconciling DTR

• Since the DTR (Daily Transaction Report) does not reflect the increased balance:
  • Double-check for any delay in system synchronization.
  • Consider consulting your technical support team to trigger a manual update or reconciliation in the system.

If the problem persists:

• Re-run the FBL5N search after some time, as it might be a temporary synchronization delay.
• If you spot a specific error or have unresolved discrepancies, report them to your support or escalate them with all relevant data—Biller ID, Article Number, Payment Document, and affected systems (DTR & DPMS).