Step-by-Step Guide to Handle PPF – Wrong Account Open Date Cases

When handling Post Office Provident Fund (PPF) accounts with incorrect account opening dates, you can follow the steps below to resolve the issue while ensuring the financial transactions are processed accurately. These instructions are tailored for those managing PPF accounts using Finacle in Postmaster and Counter PA logins.

Step 1: Zeroing of Interest for the Current Financial Year

1. Login to the Postmaster Account: Begin by logging into your Postmaster account on Finacle.
2. Invoke the HINTTM Menu: Use the HINTTM menu to zero out the interest for the current financial year. This ensures that any interest calculations for the PPF account with the wrong open date are reset and adjusted appropriately.
3. Verify the Zeroing Process: The supervisor should perform a verification check to ensure that interest has been correctly zeroed for the PPF account.

Step 2: Close the Incorrect PPF Account

1. Login to the Counter PA Account: Log in to the Counter PA (Postmaster’s Counter) account in Finacle.
2. Invoke the HCAAC Menu: Open the HCAAC menu to close the PPF account that has the wrong open date.
3. Select the Closure Reason: When closing the PPF account, ensure that the closure reason is marked as “Transfer to Bank.” Additionally, choose the Transfer option and enter the Postmaster account ID (0340) as the transfer account ID.
4. Verify Closure: The supervisor should verify the closure of the PPF account.

Step 3: Open a New PPF Account with the Correct Date

1. Login as Supervisor: After the account closure, the next step is to open a new PPF account.
2. Invoke the CPPFAO Menu: Use the CPPFAO menu in the Supervisor login to open a new PPF account.
3. Select the CIF ID: Select the CIF ID that is linked with the previously closed PPF account. This ensures that the correct account details are transferred.
4. Choose the ‘Transfer’ Option: On the account opening screen, select the Transfer option and enter the old (wrong) account number to link it with the new account.
5. Enter the Correct Details: Input the correct account opening date for the new PPF account. Additionally, set the maturity date to 31-03-YYYY (the correct maturity year).
6. Verify the Account Opening: Use the CPPFAV menu in the Supervisor login to verify the new PPF account. Ensure that all details are correct and make a note of the new account number.

Step 4: Generate a Transaction File

1. Prepare the Excel Sheet: Create an Excel sheet containing all the transactions associated with the PPF account. Verify the balance in the Excel sheet to ensure it matches the PPF account’s status.
2. Set Financial Year End Balance Identifier: In the Excel sheet, ensure that the ‘Financial Year End Balance Identifier’ field is marked as YES only for the last transaction of the financial year. For all other transactions, mark this field as NO.
3. Check Date Format: Ensure that the ‘Transaction Date’ and ‘Value Date’ fields are in the format mm/dd/yyyy to avoid issues with date interpretation.

Step 5: Upload the Transaction File

1. Login to Counter PA Account: Log in to the Counter PA account on Finacle.
2. Invoke the HTRFTOUN Menu: Open the HTRFTOUN menu and select the previously generated text file.
3. Enter the Destination Directory: In the Destination Directory field, enter /dop to specify the directory where the file should be uploaded.
4. Upload the File: The system should display the message ‘File uploaded successfully’ once the file is successfully uploaded.

Step 6: Data Upload Confirmation

1. Invoke the CTUPLD Menu: Next, select the CTUPLD menu in the Counter PA login. Enter the newly created PPF account number and the name of the text file that was generated.
2. Confirm Data Upload: The system will display a message stating ‘Data uploaded successfully’ once the data upload process is complete.

Step 7: Verification of Transactions

1. Supervisor Login Verification: Log in as the supervisor and use the CTPROC menu. Choose ‘Verify’ and enter the account number. This will display the transactions associated with the account.
2. Process the Transactions: The supervisor should review the transactions and click ‘Submit’ to approve the transactions.
3. PA Login Processing: Log in as PA (Postmaster) and select the CTPROC menu again. Choose ‘Process’ and enter the account number to display the transactions. After reviewing, click ‘Submit’.
4. Transaction ID Confirmation: A screen displaying the Transaction ID details will appear. Ensure all details are correct.

Step 8: Check Year-End Transactions

1. Check Current Year Transactions: Use the HACLI menu to verify the transactions for the current financial year.
2. Check Previous Year Transactions: For transactions from the previous financial year, use the CTINQ menu to verify them.

Final Step: Date Format Check

1. System Date Format: Before generating the transaction file, verify that the system date format is set to mm/dd/yyyy. This is crucial for ensuring that the dates are recognized correctly in the generated file.