The SBCO Incharge plays a crucial role in verifying FRMU alerts, especially for pre-mature closures (PMCs, except PPF). The following steps must be followed for cross-verification in consultation with the SBCO Supervisor:
- Physical Cross-Verification – The transaction details must be checked against the SB-7A closure form.
- Signature Matching – The signature on the account closure form should be tallied with the specimen signature in Finacle.
- Account Modification History – If required, use the HAFI menu in Finacle to check the modification history of the account/CIF and confirm the genuineness of the account holder.
- LOT & Voucher Cross-Verification – Ensure that:
- The LOT is generated by SBCO through the Finacle Application (MIS URL).
- Vouchers are cross-verified against the LOT.
- Compliance with Rule 37(1), (2), and 81(1), (3) of SB Order No. 09/2018 and relevant rules of SB Order No. 14/2015 dated 04/08/2016 is strictly followed.
Handling Alerts from List A & List B
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List A Alerts (Require Further Verification) – If any alert from List A needs further verification:
- The PM/Dy. PM/Chief PM should direct the Public Relations Inspector (P) to contact the customer.
- The findings should be recorded.
- If found suspicious, a report must be sent to the Divisional Head with the remark: “Report to Investigation”.
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List B Alerts (Require Further Investigation) – If any alert from List B requires verification:
- The PM/Dy. PM/Sr. PM must send a report to the Divisional Head with the remark: “Further Investigation Needed”.
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Final Submission to the Division – After verification, the entire list should be sent back to the division, mentioning:
- The serial number of the register or guard file against which the alert was cross-verified.
